Latest review first
I recently moved out of the area and switched over to another cable carrier. I handed in my equipment and was told my last bill will be mailed to my new address. I No bill ever arrives but 6 weeks later they call my cell to tell me In in collections for non payment....Read more
Optimum's business model is based on luring you in initially and then once your locked in contract is over nickel and diming you for the rest of the time you are with them increasing your rates every few months. They make it incredibly difficult to speak to someone...Read more
Our service was discontinued by Optimum in error. They will not admit they made a mistake. We struggled for 2 days and countless phone calls trying to get our service restarted. They accused us of bouncing a check which was not the case. The people at Optimum do not...Read more
I didn't like
Cablevision - Terrible
They suck..money grubbing dogs..service is disgusting and customer service is worse
Have been without proper service for more than a month. Three (3) different Service persons have been to the house on Three (3) separate occasions to repair the problem, to no avail. A Fourth (4) Tech was reportedly dispatched to my home, but never arrived. He did not...Read more
Witin 3 months cablevision replaced my modem and router 4 times! The most insulting part is they have no real qualified Technicians. They are well trained to say they apologize but they do not deduct your bill when your service is down. I have been a good paying...Read more
1. Customer Service timings on cablevision site are not correct 2. If you call for the raise in monthly charges the IVR simply hangs up on you saying yes that is fine. 3. It is 22 mins hold time to get to a rep. who is simply not authorized to do any changes and when...Read more
called for a service call which I had to wait a whole week for then when the day comes I take off from work & wait home for the tech who never come so I call to see why he never came... I'm told he came no one answered when I have a ring door bell which goes to me & my...Read more
Cablevision - Very poor service
No straight answer about the bill. Customer service said supervisor not around again,will call back.Never calls back.Also I complained about my home phone and technical support doesn"t know whats wrong, several times, still not working.Huh?
My so called tripple play went down today. called cablevision. they cant have anyone there until 3 days from my call. why? they said they are busy.HUH????? Also cablevision keeps raising monthly fees by leaps and bounds. their adds for low monthly charges are a joke....Read more
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